Pink Grid & Monogram Logo - 100% Mulberry Silk Padded Scrunchie｜Richie Richie YYZ Original Design

Shipping Policy

Our silk products are packed with care to ensure they arrive in perfect condition. To prevent damage caused by long-term transportation, we currently offer shipping services only in Canada.

For Customers in the Greater Toronto Area
(Including: Toronto, Markham, Richmond Hill, Vaughan, Newmarket, Aurora, Oakville, Pickering, Mississauga, Ajax, Burlington)

Shipping Options:

Pick Up In-Person:

Since we are located in the Greater Toronto Area, local pickup may be available upon request. Please contact us at richieyyztoronto@gmail.com if you would like to arrange a pickup to save on shipping costs.

· Toronto Address:

1-Day Delivery:

· Estimated delivery time: within 24 hours

Standard Shipping:

· Estimated delivery time: 2-5 business days

Express Delivery:

· Estimated delivery time: 1-3 business days

We offer reliable shipping methods to ensure your orders are delivered timely and safely. 

Processing Time:

· Once you place an order and confirm payment, we will strive to process and ship your products within 48 hours (excluding weekends and holidays). Please note that processing times may vary during peak or promotions period.
· Also note that the earlier customers place orders the earlier we can get packages shipped.

For Customers Outside the Greater Toronto Area in Canada
(Including other cities and areas in Canada)

Start from the day customer placed the order, in Eastern Standard Time.

Shipping Options:

Standard Shipping:

· Estimated delivery time: 5-10 business days

Express Delivery:

· Estimated delivery time: 2-3 business days

We offer reliable shipping methods to ensure your orders are delivered timely and safely. 
Processing Time:

· Once you place an order and confirm payment, we will strive to process and ship your products within 48 hours (excluding weekends and holidays). Please note that processing times may vary during peak or promotions period.

Shipping Costs:

· Shipping costs are determined based on the destination and selected shipping method. Shipping charges for your order will be calculated and displayed at checkout. Please note that shipping costs are the responsibility of the customer.

Order Tracking:

· You will receive a notification email with tracking number when your order has shipped. You can use this tracking number to monitor the status and shipping details of your goods through our website or the carrier’s tracking platform.

If you have any questions, please contact our customer service （richieyyztoronto@gmail.com）

Refunds and Returns Policy

Your purchase of goods will be subject to certain consumer laws. These laws provide you with rights that cannot be excluded. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot lawfully be excluded, restricted or modified.

We highly value customer satisfaction, so we recommend that you carefully review product information, size guides, and images before making a purchase to ensure you select the right size and style. If you have any questions, our customer support team is ready to assist you with guidance. For orders with incorrect  color or size selections, you can contact our customer service via WeChat or email at richieyyztoronto@gmail.com to make corrections before the order is shipped. 

If you discover any product discrepancies or errors in your order upon receiving the products, please contact us within 48 hours of receiving the goods. We will promptly assist in resolving the issue and ensuring your satisfaction.

Richie Richie YYZ is committed to providing the highest quality products and services to every customer, and we sincerely hope you understand and support our return policy. If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for your understanding and support!

Change of Mind

Any eligible item purchased from richie-richie-yyz.myshopify.com can be returned within 7 days of delivery for a refund or exchange of equal value. To be eligible, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging.

Special Note for Silk Items: Due to the delicate nature and hygiene considerations of silk hair accessories (scrunchies) and scarves, items that show signs of wear, perfume scents, or hair residues will not be accepted for return.

Damaged or Faulty Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at richieyyztoronto@gmail.com so we can assist you. Please note that small natural irregularities in the silk weave are not considered defects.

Refund Process

Once we’ve received and inspected your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.

Not Accepted Condition

· Malicious returns, multiple returns (such as buying 3 and returning 3, buying 5 and returning 4)
· Returns with clothing washed, obvious wearing marks, perfume smell, stains, incomplete return of tags and security clasps.
· Those who leave negative reviews or threats without contacting the customer service, or force returns and exchanges.

Final Sale

Products marked FINAL SALE at the time of sale will not be eligible for a refund or exchange unless faulty or defective. This policy does not affect your statutory rights or consumer law rights that cannot be excluded or limited by law.

Return Shipping

Please note that customers are responsible for the shipping costs of returning items. Shipping fees are non-refundable.

Products purchased from unauthorized resellers are not eligible for returns.

You can contact us and one of our friendly staff will get back to you ASAP.